Frequently asked questions

A service for finding doctors and clinics in Georgia with online booking. In the doctor catalogue you pick a speciality, a city and the language of the appointment, see the free slots and book in a couple of minutes.

The doctor catalogue has a filter by the language of the appointment: only doctors who really see patients in that language stay in the list. Russian, English and Georgian are available now, and we keep adding languages.

Start with a symptom: choose what bothers you and the service shows which specialists deal with it. If you would rather describe it in your own words first, try the AI consultation — it suggests the speciality to go to.

No. Higher in the list are doctors you can actually book, who speak the language of the page, whose profile is filled in and who answer patients quickly.

A paid plan helps a doctor rise, but it does not buy the first place: a doctor on a paid plan who ignores requests ends up below an active doctor on the free one.

Yes. In Georgia the right to see patients is confirmed by a state certificate, and those records are open in the state registry — we check every doctor against it before the profile goes live.

If we receive a substantiated complaint about a doctor, the profile is taken off the site.

Only patients who booked through BigMed and came to the appointment leave reviews. After the visit we send a short questionnaire, and the review appears on the site once a moderator has checked it.

Leaving a review without having been this doctor’s patient is not possible on the site.

The doctor or the clinic decides whether to keep a schedule on the site. If there is one, you pick an exact time. If there is not, you leave a request with the day that suits you, and the clinic calls back to agree on the hour.

It is the doctor’s paid plan. It opens direct contacts and an extended profile. It does not affect the quality of the appointment and says nothing about qualifications on its own.

In the blog: the articles are written for patients and explain what is going on and when it is time to see a doctor. In the symptoms section you can start from a complaint and see straight away which specialists deal with it.

No. Your name, phone number, email and the language of the appointment are enough. If you like, you can create an account after booking: it keeps the history of your visits and the doctors you have seen.

Two steps. First you choose the clinic, the date and the time, then you leave your contacts. If a suitable time is already visible in the catalogue, tap it and only your details are left to fill in.

It depends on the doctor: some accept bookings immediately, others confirm them first. Either way you receive an email about what is happening with your booking.

Someone booked it first. It happens rarely, and in that case the service brings you back to the schedule so that you pick another time yourself instead of being given someone else’s.

Call the clinic, its phone number is in the booking email. It is better to warn them in advance: the freed time goes to another patient.

If you cannot get through, write to us through the contact form.

The clinic has to agree the new time with you before moving the appointment. After that you receive an email with the new date and time.

Yes, we send a reminder the day before your appointment.

The clinic marks that the visit did not take place and offers to move it. We keep no blacklists: a missed visit does not close bookings with this doctor or with any other.

Yes. Put the details of the person who will come to the appointment in the form, and a phone number we can reach you on.

In your account, if you created one: it holds all your bookings and the doctors you have seen. Without an account you still have the email for each booking.

Write to us through the contact form. Give the phone number or email you used when booking, and the clinic and doctor you were booking with, and we will sort it out.

For patients the service is free: finding a doctor, booking, reminders and the account cost nothing. You pay for the appointment itself at the clinic, at its own price, with no mark-up for booking through BigMed.

It is the price of the appointment set by the clinic, and you see it before booking. Many doctors have several appointment types with different prices: adult, child, follow-up, online, home visit.

Tests, procedures and materials are not included in that sum.

A clinic can set a discount or run a promotion. The terms and the end date are shown next to the price, and your booking keeps the sum you were shown when you booked.

We keep a catalogue of Georgian insurance products with coverage descriptions and plan comparison, so that it is easier to see what you are entitled to. Settlements with the insurer go through the clinic; we take no part in them.

Medical documents are issued by the clinic. We keep the information about the booking; the service has no access to your medical record.

Current offers from clinics and doctors are collected on the promotions page. The terms and the end date of each one are shown there too.

Your data is available to the doctor you booked with and to the clinic where they see patients. Other clinics and doctors on the platform cannot see it.

We keep only what your booking needs, and we keep it encrypted.

No. The data exists so that you get to your appointment, and beyond us and the clinic it goes nowhere.

Yes. Write to us through the contact form and we will delete your data within a month.

We and the clinic need your phone number and email to reach you about the booking and to remind you about the appointment. There will be no marketing mailings without your consent.

No, it does not replace one and it makes no diagnoses. The AI consultation helps you put a complaint into words, suggests which specialist to see, and warns separately if what you describe looks like a condition that needs urgent care rather than an appointment.

The consultation needs an account, so that the conversation stays available only to you.

Yes, we have a Telegram app: search for doctors, clinics and promotions, and booking right inside the messenger.

There is no separate app. The site works on a phone, and if a messenger suits you better, there is the Telegram app.

The one you chose when booking. Emails and reminders come in it too.

With an account you see the history of your visits and the doctors you have seen, and your booking details fill in themselves. It is also needed for the AI consultation. Registration takes a minute, and you can book without it.

Write to us through the contact form or in the Telegram bot. The footer of the site also has our phone number and our social media pages: pick whichever suits you.

The doctor. They fill in the biography, specialities, places of work, prices and schedule in their own cabinet. We help with wording and translations, but the profile belongs to the doctor.

They see it. The booking arrives in the doctor’s cabinet and as a notification on the channel they prefer. There they confirm the appointment, move it when you agree to a new time, and mark that the visit took place.

We watch for such cases and deal with them ourselves. If nobody has got in touch, write to us through the contact form: we will reach the doctor or find you another specialist.

A doctor has one schedule, wherever you book: on the site, in Telegram or through the clinic’s own site. A taken slot disappears for everyone at once, so booking two patients into the same hour is impossible.

Yes, there is quick booking in the cabinet. Your appointment lands in the system exactly as if you had booked on the site, with the email and the reminder.

No. The clinic or the doctor agrees the new time with you, and only then is the appointment moved.

No. A doctor and a clinic see only what happened with them.

No. We check the reviews, and we only take down those that are unrelated to the visit, contain abuse or were clearly not written by a patient. A doctor can reply to a review publicly.

How many people opened their page, how many booked, and what the profile is still missing. That is why doctors’ cards become fuller and more useful to patients over time.

A doctor has a free plan and a paid one. The paid plan opens direct contacts in the profile, an extended page, notifications on the channel they prefer and replies to reviews. Online booking works on both plans.

What each plan includes is on the pricing page.

Yes, it happens: a clinic sets up cards for its doctors. Such a profile is marked as managed by the clinic, and the doctor can take it over at any moment and run it themselves.

Fill in the registration form, accept the terms and complete the profile: specialities, places of work, prices and schedule. We check the doctor’s details against the state registry, after which the profile appears in the catalogue.

Nothing. There is no commission per booking and no fee per enquiry; there is only the plan for the profile.

Behind it is the clinic’s working desk: requests, schedule, branches, staff. The clinic sees your booking at once and works with it there, instead of copying it from an email into a notebook.

Yes. The address, the schedule and the price belong to the exact branch you chose when booking. The same branch is named in the email, together with a link to the map.

The staff of the clinic you booked with. If there are several branches, access can be limited to the right one. Inside the clinic it is visible who worked with your booking, so responsibility is not lost.

Yes, as any clinic does: the administrator can write down what was agreed and what you prefer for your visits. These notes are available only to that clinic and are not passed to other clinics on the platform.

No. A clinic sees only its own history with you, and it exists so that someone calls in time to confirm the visit. The service neither suggests nor allows refusing an appointment on the strength of such data.

The very same. Whether you book on the clinic’s site or on BigMed, the time is taken in one place, and overlaps do not happen.

Patients who look for a doctor in different languages, online booking with a schedule, work with branches, a patient card with the history of visits, and statistics on bookings.

No. We check the reviews; a clinic can only reply publicly.

Register on the site, fill in the profile and the branches, and from there we help with doctors, schedules and prices. Basic listing is free; paid plans add contacts, booking by schedule, the cabinet and work with the patient base.

The plans are compared on the pricing page.

Georgian, Russian and English are available at the moment.

Yes, we work across the whole country. If you are a doctor or represent a clinic and would like to be listed with us, you are welcome: registration is open.

Write to us through the contact form and we will invite them to create a profile. A doctor can also register on their own, it takes a few minutes.

Write to us through the contact form and we will check and correct it. The profile is filled in by the doctor or the clinic, but keeping an eye on it is our job.