# How to use insurance: step by step guide

Использование страховой может быть простым, если понимать базовые шаги и правила.

### **1. Check Your Policy Before Traveling**

- Make sure you have a valid insurance policy and insurance card.
- Check which services are included and which are not.
- Know the assistance service contacts in case of an emergency.

### **2. Contact the Assistance Service if Needed**

- For any emergencies, call your insurance assistance immediately.
- Assistance will help with doctor referrals, hospitalization, or evacuation.
- Keep all receipts and documents that may be needed for reimbursement.

### **3. Visiting a Doctor or Hospital**

- Show your insurance card and passport at the appointment.
- Some clinics require prepayment, which the insurance will later reimburse.
- If your insurance covers online consultations, you can get help remotely.

### **4. Submitting a Reimbursement Claim**

- Keep receipts, prescriptions, and medical documents.
- Send them to your insurance via online form or email.
- Track payment status via your personal account or assistance service.

### **5. Tips for Using Insurance**

- Always have your insurance contacts handy.
- Do not pay for major procedures without assistance approval.
- If traveling, check what coverage applies abroad.

## **Internal Links for Detailed Study**

- Plan comparison: [Local vs International](https://bigmed.ge/insurance/guides/local-vs-international)
- For tourists: [Best for tourists](https://bigmed.ge/insurance/guides/for-tourists)
- For expats: [Best for expats](https://bigmed.ge/insurance/guides/for-expats)
- For digital nomads: [For digital nomads](https://bigmed.ge/insurance/guides/for-digital-nomads)
- Claims and receipts: [Compensation, receipts, assistance](https://bigmed.ge/insurance/guides/claims-and-refunds)

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Canonical: https://bigmed.ge/en/insurance/guides/how-to-use-insurance
Country: Georgia (GE), the country in the South Caucasus
Published: 2026-03-04T19:04:15+04:00
Updated: 2026-07-23T14:19:45+04:00